Frequently Asked Questions
PAYMENTS, ORDERS AND EXCHANGES
What payment options do you accept?
We currently accept Amazon Pay, Paypal, Visa, Mastercard, and American Express.
How do I cancel my order?
Please contact us immediately at email@example.com and we will do our best to cancel your order if it has not already shipped.
How do I adjust my order?
If you ordered a wrong size, input the wrong address, or notice any other mistakes regarding your order, let us know as soon as possible and we'll do our best to adjust it for you! If your package has already shipped, we can no longer amend the order.
I purchased an item that was either on PreOrder or Back Order - What now?
If your order contains preorder or backorder items, please note that we will hold the entire order until the items are available. Unfortunately during this time we cannot split or combine any orders. If you have any questions, please contact our customer service department at firstname.lastname@example.org
Do you offer gift cards?
Yes! We are super excited to offer Gift Cards. Click the "What's New" drop down link to purchase.
Why hasn't my order shipped yet?
Orders typically ship within 5-7 business days. We do not ship on weekends or holidays. If there is a hold up for any other reason, we will contact you via email and let you know. Please be sure to check your spam folder!
How long will it take to receive my order?
Once placed in the mail, domestic shipping usually takes 1-7 business days to receive.
Depending on the carrier that you select, International shipments can take anywhere from 2 – 30 days. Please see shipping details on the checkout page.
How do I track my order?
Once your order has been shipped, you will receive an email with tracking information. Please allow at least 48 hours for the tracking to update. If you have not received a tracking update please check your spam folder.
Will my package be charged additional import or custom charges for international shipping?
Certain countries charge customs fee depending on the worth of the goods in the package. Please note that we do not cover the customs fee. If you refuse to pay customs, we can only issue a refund for your order once USPS has returned the package back to us. Sometimes it takes 1-2 months to retrieve the package back from USPS.
What do I do if my order is missing?
For international shipments, contact your local post office first and ask if they are holding the package for you due to customs. Otherwise, contact email@example.com as soon as possible with your order number. Please note that we are not responsible for stolen packages once they have been delivered to the address that has been provided to us.
What do I do if the shirt doesn't fit?
We will happily exchange any unworn shirt. Please put back in the original packaging and contact us at firstname.lastname@example.org and we will help arrange a switch. Buyer is responsible for shipping.
I would like to buy something but you appear to be out of stock - will you be restocking?
It varies. Some items always make a comeback like our Future Corpse and Death Positive Tees. Some items are specifically limited edition and once they are gone they are gone. They ghost like those bad tinder dates! Usually items that will be restocked are available on the site for backorder. The delivery date will be stated on each product page.
I would love to collaborate with you, are you looking for artists or models?
Please send any introductions along with your portfolio to the email@example.com