Shipping costs will vary based on weight and shipping destination. All shipping costs are calculated during the checkout process.
Orders ship once a week, but delays can happen during the holiday season (November-December). If there is a hold up for any other reason, we will contact you via email and let you know. Please be sure to check your spam folder! If your order contains a Pre Order item all items will be held until that item is in stock.
Preorder and Backorder items
During the Holiday Season (November - December), many items tend to sell out quickly. Most items will be available for backorder and are typically restocked 3-5 weeks later.
If your order contains backorder or PreOrder items, please note that we will hold the entire order until the items are available. Unfortunately during this time we cannot split or combine any orders. If you have any questions, please contact our customer service department at firstname.lastname@example.org
You will receive an email with tracking information once the package has been fulfilled. Once shipped, please allow at least 48 hours for tracking information to be updated.
If you need to cancel an item please contact us as soon as possible at email@example.com. If your item has already shipped we are unable to cancel and but you can return the package and be refunded minus the shipping.
We currently accept Visa, Paypal, Mastercard, and American Express.
Orders shipped outside California are not subject to sales tax. Orders shipped within the state of California will be charged a sales tax of 7.25%.
International Customs Fees
Certain countries charge customs fee depending on the worth of the goods in the package. Please note that we do not cover the customs fee. If you refuse to pay customs, we can only issue a refund for your order once USPS has returned the package back to us. Sometimes it takes 1-2 months to retrieve the package back from USPS.
For international shipments, contact your local post office first and ask if they are holding the package for you due to customs. Otherwise, contact firstname.lastname@example.org as soon as possible with your order number. Please note that we are not responsible for stolen packages once they have been delivered to the address that has been provided to us.